Spa Etiquette
Arrival Time: We encourage guests to arrive at the spa at least 5 minutes prior to their treatment.
Silence Your Devices: Keep your phone on silent or vibrate to maintain a peaceful atmosphere for everyone.
Communication: We encourage you to communicate your needs throughout your treatment. Our therapists are highly trained and will continually adjust to your needs and comfort level. Please let your therapist know within 15 minutes of starting your treatment if you have any issues or concerns. Whether it be the pressure of your massage, temperature in the room, products used, music volume to ensure you have a truly satisfying experience.
Spa Policies
- Please note that our prices listed do not include GST or service. An 20% service change and 5% Goods and Services Tax will be charged at time of the treatment.
- Late arrival may result in a shortened treatment time.
- Our spa cancellation policy does not apply to online bookings and all online bookings sales are final.
Facilities
Your treatment includes complimentary access to facilities, including the hot tub, sauna and pool. Please mention use of facilities when booking.
Reservation Policy
- We recommend that you book your appointment in advance. A major credit card is required at the time of booking to secure the appointment.
- All transactions with Wayspa Vouchers cannot be used in combination with current promotion prices. Additionally, please note that our prices listed do not include GST or service. An 18% service change and 5% Goods and Services Tax will be charged at time of the treatment. Please mention your Wayspa voucher during reservation and check in.
Cancellation Policy
- 24 hours notice is required for any service changes.
- 48 hours cancellation notice is required for all services.
- Cancellations within 48 hours of your appointment time or ‘no shows’ will be charged the full treatment cost on the credit card provided at time of booking.
- One week cancellation notice is required for all group bookings of 5+ people.
- Please note that our prices listed do not include GST or service. An 18% service change and 5% Goods and Services Tax will be charged at time of the treatment. (You request a guest bill at the end of your treatment)
- Our spa cancellation policy does not apply to online bookings and all online bookings sales are final.
